Privacy Policy

We may collect information provided by users, including: Customer name; Telephone or WhatsApp number; Email address; Service installation address; Information regarding the selected service package; Transaction and payment information; Other information necessary to provide DNSG services.

We only collect information necessary for registration, customer service, administration, payment processing, and the provision of Internet services.

The information we receive may be used to: 1) Process service registration and installation; 2) Manage customer accounts and data; 3) Process payments and transactions; 4) Provide information regarding services, invoices, and important notices; 5) Provide customer support and services; 6) Improve the quality of DNSG services and systems; 7) Comply with applicable laws and regulations.

Payments made through the DNSG website may be processed through a service provider/payment gateway that works with DNSG.

DNSG does not store sensitive payment card information, such as full card numbers, CVV, or other payment authentication data, when such data is processed directly by the payment gateway provider.

Transaction information may be used for verification, payment recording, reconciliation, and customer service purposes.

DNSG endeavors to protect customer information by implementing reasonable measures to prevent unauthorized access, use, alteration, or disclosure of information.

However, no electronic system can guarantee absolute security.

DNSG does not sell or rent customers' personal data to other parties.

Customer information may be provided to third parties necessary to operate DNSG services, such as payment gateway providers, technology system providers, or other parties lawfully cooperating with DNSG, to the extent necessary to provide services or fulfill legal obligations.

Customer data is retained for as long as necessary for service provision, administration, transactions, and compliance with applicable legal and regulatory obligations.

Once the data is no longer required, it may be deleted or managed in accordance with DNSG's internal policies and applicable requirements.

Customers may request information regarding their personal data held by us and may request corrections if any information is inaccurate.

Requests may be submitted through the official DNSG contact channels.

DNSG may update this Privacy Policy when necessary to reflect developments in its services, systems, or applicable requirements.

Changes will be displayed on this page, and the updated date will be indicated at the top of the page.

For questions regarding this Privacy Policy or the handling of personal data, please contact: PT. Digital Nusantara Sejati Group; Website: dnsgroup.id; Email: admin@dnsgroup.id; WhatsApp/Telephone: 0813-8577-6707